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Frequently Asked Questions

This page answers frequently asked questions. If your question is not covered, please email info@seluna.com.hk or call / WhatsApp (+852) 6606 1668.

Frequently Asked Questions

Frequently Asked Questions

Orders, Shipping & Cancellation

How can I contact you?

How long will it take for my order to be shipped?

I need the item urgently — can my order be expedited?

Do you provide international delivery?

Can you deliver to an SF Locker?

Can I cancel my order?

How will my jewellery arrive?

Returns & Exchanges

Can I exchange a received item for a different piece on your site?

Can I return an item?

Product, Sizing & Certificates

How do I measure my wrist size?

Can the bracelet be adjusted to fit my wrist?

Can you provide a certificate for your crystals?

Are your crystals natural or treated?

Can I view the pieces in person?

Wearing & Care

Do different shapes of crystal beads carry different meanings?

On which hand should I wear a crystal bracelet?

How many bracelets can I wear at once?

Can I mix different crystal bracelets?

Is it okay to wear crystals while bathing?

Should I wear crystals while sleeping?

How do I cleanse (demagnetise) crystals?

How long does cleansing take?

Can I wear a crystal someone else has worn?

Why do crystals crack, change colour or lose their shine?