Personal Information Collection Statement

SELUNA respects your privacy. This Personal Information Collection Statement explains what personal information we collect, why we collect it and how you may exercise your rights when you browse our website, register as a member, purchase products, submit enquiries or subscribe to our newsletter. This Statement should be read together with the SELUNA Privacy Policy.

1. Purposes of Collection

We may collect and use your personal information for the following purposes:

• Processing orders, payments, deliveries and related transactions.

• Creating and managing membership accounts and providing membership services.

• Responding to product enquiries, customer service requests and contact form submissions.

• Handling returns, refunds, exchanges and after-sales services.

• Sending order confirmations, payment notifications, shipping updates and other service messages.

• Managing newsletter subscriptions and brand communications you choose to receive.

• Sending new product information, product recommendations and promotional offers where your appropriate consent has been obtained.

• Analysing website usage to improve our products, services and shopping experience.

• Complying with applicable laws and regulatory requirements.

2. Categories of Personal Data Collected

Depending on the website features and services you use, we may collect:

• Name and membership account details.

• Email address and contact number.

• Delivery and billing addresses.

• Order, purchase and transaction records.

• Enquiries and communications you submit to us.

• IP address, cookies, device information and website browsing records.

3. Voluntary Provision of Personal Data

Except for information necessary to complete a particular transaction or provide a requested service, you may choose whether to provide your personal information. If you do not provide information required for order processing, payment or delivery, we may be unable to complete the transaction or provide the relevant service. Newsletter subscriptions and promotional communications are voluntary and will not affect your ability to browse the website or purchase products.

4. Transfer and Disclosure of Personal Data

To provide our services, we may disclose or transfer your personal information, where necessary, to the following categories of third parties:

• SHOPLINE and related e-commerce platform service providers.

• Banks, payment gateways and payment service providers.

• SF Express, FedEx, EMS and other logistics or delivery providers, depending on the order and destination.

• Website technology support, system maintenance, data analytics and customer communication providers.

• Government departments, regulators or law enforcement agencies entitled to receive the information under applicable law.

Some service providers may process or store information outside Hong Kong. We will take measures to protect the information as required by applicable law and reasonably practicable. We will not provide your personal data to third parties for their direct marketing purposes unless your prescribed consent has been obtained or otherwise permitted by law.

5. Direct Marketing

With your prescribed consent, we may use your name, email address and telephone number to send you SELUNA new product launches, product information, brand news, membership offers and promotional communications by email, WhatsApp or telephone.

You may opt out of direct marketing communications at any time and free of charge by using the unsubscribe link in a promotional email or contacting us through the details in this Statement. Your decision not to receive direct marketing will not affect your ability to use our website or purchase products.

We will not provide your personal data to third parties for their direct marketing purposes without first obtaining your prescribed consent.

6. Access to and Correction of Personal Data

Under the Personal Data (Privacy) Ordinance of Hong Kong, you may request access to your personal data held by us and request correction of inaccurate data. You may also request that we cease using your personal data for direct marketing. We may charge a reasonable fee for a data access request where permitted by law.

7. Contact Us

If you have questions about this Statement, or wish to access or correct your personal data or stop receiving direct marketing communications, please contact:

SELUNA
Email: info@seluna.com.hk
WhatsApp / Tel: (+852) 6606 1668