These Shipping Terms apply to all goods ordered through the Site and dispatched by the Company, and apply together with the Company's Terms and Conditions.
Packaging and Dispatch
1. All goods are securely packaged in multiple layers to ensure they arrive intact.
2. When placing an order, please select the correct delivery address or pickup point in the waybill details. After dispatch, the system will send the parcel tracking number to your registered email address.
Address and Information Accuracy
3. When completing your order, please ensure your name, email address, phone number and delivery address are correct, so that the goods can be delivered accurately. The Company is not responsible or liable for any loss caused by incorrect information you provide.
4. If a parcel is returned due to an incorrect address or details you provided, the re-delivery postage shall be borne by you, and the Company will arrange re-dispatch.
Carriers and Risk
5. The Company engages SF Express or Hongkong Post to handle delivery. Your rights in respect of delivery are subject to the terms and conditions of the relevant carrier, which you may request to review. By using our service, you agree that the Company may engage the above carriers to handle all delivery matters; the Company is not responsible for any act or default of the carriers.
6. High-value items always require signature and are shipped with insurance (declared value).
Overseas Shipping and Customs
7. Import regulations vary by country. Depending on the laws and regulations of the destination country, the goods may be subject to import duties, value-added tax or customs clearance fees, which the Company cannot estimate and which shall be borne by you. Please consider carefully before ordering.
8. If goods are detained or confiscated due to customs issues, or delivery is delayed due to customs clearance, the Company shall not be responsible, nor shall it compensate for any loss arising therefrom.
9. Decorative and loose-stone items shipped outside Hong Kong incur additional freight; the goods and shipping charges must be settled in full and verified before dispatch is arranged.
Force Majeure
10. During public holidays, carriers adjust their operations and delivery times may be affected — a circumstance beyond the Company's control. We ask for your understanding and patience regarding any resulting delay; normal service resumes immediately after the holiday.
For any enquiries about delivery arrangements, please call (+852) 6606 1668 or email info@seluna.com.hk.
