Welcome to https://www.seluna.com.hk (the “Site”). The Shopping Terms and Conditions, Privacy Statement, Statement on the Collection of Personal Information, and Disclaimer contained on this Site apply to your browsing and use of this Site in connection with the purchase of goods or services from SELUNA HK (the “Company”) through this Site. Before using the Site, please carefully read the Terms and Conditions of Purchase, the Privacy Statement, the Personal Information Collection Statement, and the Disclaimer. By accessing or using any part of the Site, you acknowledge that you have read and understood the Online Shopping Terms and Conditions, the Privacy Policy Terms, the Personal Information Collection Statement, and the Disclaimer, and that you accept and agree to be bound by such terms and conditions.
- All prices and discounts are subject to change based on the information displayed on the Site at the time of purchase.
- All products will be billed in the currency chosen by the customer on the Site.
- You must complete the information on the online billing form in order to conduct an online transaction.
- We will confirm your order and arrange for delivery or pick-up as soon as possible after receiving your order information.
- We reserve the right to change the price of the goods at any time without notice, and all orders are subject to confirmation at our sole discretion and availability of stock.
- We will email you a receipt following the completion of your online transaction, but all orders are subject to final confirmation of availability.
- If you notify us of a change of address during the delivery period after your order has been confirmed, we reserve the right to charge you an additional delivery fee.
- All orders are subject to final confirmation of the goods’ availability. If we are unable to provide any of the goods or services specified in your order, we will contact you via phone or email on or before the requested delivery date to arrange for a refund. We are required to investigate the reasonableness of your return or exchange and reserve the right to deny any refund request.
- At the time of receipt, you must inspect the goods ordered for damage. If the goods are discovered to be damaged, you must contact our Customer Service Department within 24 hours of receipt to arrange for replacement.
- Except as provided in items 8 and 9, the Company and the Site shall not be liable for any direct or indirect risks, losses, or damages arising from your use of the Site, and you shall bear all such risks, losses, and damages at your own risk.
- We will make every effort to deliver the goods to the address you provide prior to the delivery date. We reserve the right to refuse any refund request if the goods are not delivered within 60 days of the delivery date due to your fault.
- In the event of a dispute regarding a refund or return, the Company’s decision is final.
- The Company shall not be liable or responsible for any failure to deliver the goods or services you request accurately as a result of force majeure (including, but not limited to, acts of God, fire, flood, accident, riot, war, government policy, strike, or any other circumstance beyond the Company’s control).
- You acknowledge that the Site’s content, including but not limited to text, files, music, audio files, photographs, video, graphics, and advertising content, is intended for online viewing only and is protected by copyright, trademark, patent, and other intellectual property laws. You may download content that is protected by intellectual property rights for personal, non-commercial use only. You must retain the downloaded content in its entirety and are not permitted to reproduce, duplicate, distribute, or create derivative works from it without the Site’s prior written consent.
- This site’s content may not be used for illegal purposes. You are solely responsible for the information transmission process. The Site reserves the right to prohibit conduct that is harmful to the Company or third parties and illegal, but the Company, the Site, and its employees and directors shall not be liable for your online actions or inactions, and you must comply with all applicable local and foreign laws and refrain from engaging in illegal activities, including, but not limited to, the following:
- Activities that infringe on another person’s privacy or reputation, such as defamation, libel, harassment, stalking, and threats;
- Inappropriate, abusive, defamatory, offensive, obscene, immoral, or illegal information is created and distributed.
- No person or company other than the parties to this Online Shop has the authority to enforce the terms of the Contracts (Rights of Third Parties) Ordinance, Cap. 623 of the Hong Kong Special Administrative Region’s laws, with respect to Online Shops.
- These Terms and Conditions shall be construed and governed in accordance with the laws of the People’s Republic of China’s Hong Kong Special Administrative Region (“Hong Kong”). You agree that Hong Kong’s courts shall be non-exclusive.
- Each provision of these Terms and Conditions shall apply to the maximum extent permitted by applicable law. If any provision of these Terms and Conditions is declared invalid or unenforceable in any jurisdiction, only that provision shall be declared invalid or unenforceable in that jurisdiction; this shall not invalidate the remainder of these Terms and Conditions or affect the validity, legality, or enforceability of that provision in any other jurisdiction.
- The Company reserves the right, in its sole discretion, to amend these Terms and Conditions.
- In the event of a dispute, the Company’s decision is final.